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Most
organizations abound with acolytes for
the status quo. The status quo is simply
the existing state of an organization.
What's wrong
with the status quo? A great
deal. In fact, the status quo of any organization
is usually wrong.
The
trouble with the status quo isn't that
it gets poor results. After all, if you
know you're getting poor results, you
can start taking steps to turn them into
good results.
The
trouble with the status quo is that it
gets mediocre results but represents them
as good results. And poor results are
less harmful to an organization than mediocre
results misrepresented as good results.
The acolytes may worship at a lot of altars:
the funding of inefficient, wasteful,
pet programs; the misplaced craving of
the employees to bring back the "good
ole days"; the people's championing
a poisonous culture of unrealistic entitlements.
And so on.
If
you start demolishing the altars or even
questioning
the status quo's orthodoxy, the acolytes
may very well resort to a common status
quo tactic that throws most leaders
off balance: They'll demonize you.
Note
I don't say "criticize,"
I say "demonize." Surely you'll
be criticized. But demonization involves
an attack of another order of magnitude.
It's through demonizing that the status
quo pulls out all stops. Understanding
this and executing the right countermeasures
can be vital to the short and long term
success of your leadership.
First,
let's look at demonization itself. Throughout
history, demonization of people, groups
of people, and even nations has involved
characterizing them as evil or less than
human, e.g., the attitudes and practices
of some whites towards Black
people in the period 1865-1965, resulting
in widespread lynching.
One purpose of the demonization of individuals
is to divert attention from their arguments
by discrediting them personally. Proving
that they are Fascists, Communists, Racists,
Religious Nuts or some other despised
category can be particularly effective
not only in undermining individuals with
controversial views, but in isolating
them from public support. Furthermore,
the evil/subhuman traits that the demonizers
try to pin on people can open the way
for truly horrendous attacks.
Now
let's look at how demonization plays out
in a lot of organizations. The status
quo usually resorts to demonization when
its first line of attack, passive resistence,
fails. Passive resistence is the status
quo's game. It plays it first, it plays
it often, and it plays it well. It plays
it anytime it feels threatened. The game
may be passive, but it's outcomes are
anything but. What can be more relentlessly
active than when you challenge walking
people to run ... but they keep on walking
-- and swear they are running? Yet the
status quo doesn't always succeed in the
passive resistence game; and that's when
it may turn to demonization.
Demonization
as accomplished by the organizational
status quo does not engage in rational
criticisms of what you are doing but an
attack on who you are. There's little
or no truth to what is being said. Truth
has nothing to do with the impulse behind
the attacks. Outright survival of the
status quo at all costs is the impulse.
"He's
ruining the organization."
"She's got to be replaced."
"He doesn't know what he's doing."
"She'll cause us to lose our jobs."
And
worse.
Clearly,
if you don't deal with the demonization,
it could destroy your effectiveness and
even result in your being replaced.
Here
are 7 countermeasures to demonization.
1.
Look inwardly.
When you are being demonized, you must
get in touch with the best of who you
are. Delve into the resources of your
own character: patience, understanding,
courage, and persistence. They are countermeasures
to demonization. You have such assets
in abundance. Find them and draw them
out so they can be expressed fully. In
fact, being on the receiving end of demonization
gives you an opportunity to clarify and
strengthen those inherent resources.
2.
Act outwardly.
Keep your leadership
bearing. Be composed and considerate.
The adage "Showing up is 90 percent
of winning" applies here. Face the
people who are demonizing you. For instance,
you might walk up to a group of them who
obviously are bad mouthing you to one
another and enter into a pleasant conversation
with them. You might show up (briefly,
please) at one of their after-work haunts
and have a social interaction with a few
of them. You might go to their work sites
or be at the employee
gate and greet them in a friendly way.
At those times, you don't have to say
anything to defend yourself against demonization.
Demonization needs illusion to survive.
You are not the person the status quo
is trying to make you out to be. You puncture
that illusion by being with them and being
genuinely interested in their concerns
and being actively helpful.
However,
be judicious in your interactions with
them. Just as you can error when being
demonized by staying away from them, you
can also error by being with them too
much, prompting them to think you're a
pest.
3.
Be friendly.
When we are friendly in the face of demonizing
attacks, we act as a kind of voltage stabilizer
for the power surges of emotions that
demonization activates.
Clearly,
being demonized is not pleasant; but leaders
who respond by losing control, getting
angry and lashing back at the people who
are engaged in it are playing into the
hands of the status quo, which will inevitably
point out that such behavior justifies
their assertions.
People
respond more openly and positively to
friendliness. By being friendly, we model
good interactions, bringing the future
into the present. We make real issues
relevant factors, not the patently false
issues that demonization creates.
With
friendliness, we increase the chance that
others who are not demonizing us will
join our cause. Friendliness is fire prevention
equipment against your burning bridges
behind you. An opponent may seem to be
your opponent today but in the future
you may need him to be your partner in
implementing changes.
Getting
results through friendliness can take
a lot less energy than getting results
through coercion and intimidation. Friendliness
isn't an absolute necessity in leadership.
I've seen great leaders who responded
to being demonized by acting out as terrific
curmudgeons. It's just that unfriendly
leaders have to go through a lot more
trouble getting people motivated.
4.
Be forceful -- benevolently.
Don't accept rude talk and/or insulting
behavior. But in not accepting it, be
forceful in a kind and moderate way. For
instance, an executive told me: "At
our annual sales meeting, the sales people
were angry over the layoffs of many of
their colleagues. Four senior executives,
colleagues of mine, who had forced the
layoffs, did not show up for the social
events at the meeting, not wanting to
face the people's anger. But I felt I
had to be there. I remember a bunch of
really ticked off sales people were at
the bar of the hotel, drinking and just
verbally ripping the senior management
to pieces. I took a deep breath and went
over among them. I ordered a drink and
tried to have a friendly chat. A couple
of them started abusing the senior executives
to my face, but I wouldn't stand for it.
I looked them in the eye, I spoke softly;
I showed I was going to be pleasant but
not put up with bad behavior or insulting
talk. Of course, I didn't change their
attitudes much, at least at that bar;
but a few of them told me later they really
respected me for just going into the lion's
den."
5.
Get results.
One of the most effective countermeasure
measures against demonization is simply
to get results. You're a leader. You do
nothing more important than get results;
and when you set the organization on track
for getting more results faster, continually,
you'll find that demonization will likely
dry up and blow away.
6.
Keep a sense of humor.
Make sure you do it not at the expense
of others but of yourself. Self-deprecating
humor can take the steam out of a lot
of what demonization offers.
7. Get cause leaders.
This incorporates the first 6 points.
If you manifest your inner strengths,
take the right action, keep your leadership
bearing, don't accept abusive talk or
behavior, get great results, and keep
yourself of humor, you likely will have
people take up your cause against the
demonization. Their defense is usually
far better than any defense you could
personally mount.
Mind
you, the acolytes of the status quo are,
for the most part, good, well-meaning
people, people who have loved ones in
their lives. Their engaging in demonization
may come from a sincere intention to protect
themselves and keep their loved ones secure.
The fact they are good people is all the
more reason for you to be friendly, open,
and considerate in the face of a demonizing
attack.
In
most cases, you can weather being demonized
-- and even become more effective in your
leadership -- as long as you institute
these countermeasures. In the end, you
may find that at least some the people
who demonize eventually become your ardent
cause leaders. The flipside of demonization
is acclaim
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