How
to Deal with Difficult Customers in Your
Online Business
David
Bond Dealing with Difficult Customers Online |
The
world is filled with all kinds of people,
and if you are in business you will encounter
many different types of customers. Some
are easy to please and a pleasure to do
business with, but others can be quite difficult
to please and quite difficult to deal with.
If your business is an online enterprise,
then communicating with difficult customers
is a special challenge, because you are
working from a distance and can easily get
into problems if your e-mails are misunderstood.
:::
Read the Customer Service Tips |
Customer
Service Tips for Online Businesses
Michael
Dylan Customer Service Tips |
In
'real world' shopping you can look your
customers right in the eye, chat with them
and thus understand what they want, or guide
them to a certain item. And if they come
back again and again, it's partly because
they like you or your staff, as much as
liking your product (unless you're in a
specialized field). But with so much online
business, we need to establish good customer
relations in cyber-space, including ways
to find out what the customer needs and
what they really value in your business.
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Read Customer Services Article |
American
Company Reputation Quotient 2005
Company
Reputation Quotient Review for 2005 |
The
7th annual results of the "Reputation
Quotient" list of American companies
has been released. The joint venture between
the New York based market research firm
Harris Interactive, Inc. and research and
advisory company The Reputation Institute,
Inc. measures the reputations of the most
prominent companies in the United States.
:::
Read Reputation Quotient Article |
Making
the Most of Your Existing Customer Base
Robert
Gerrish Customers + Marketing Article |
For
many, one of the greatest moments in business
is the joy of attracting a new customer
or client. In such circumstances it is easy
to get so caught up in the excitement, that
we forget to spend time on realising the
value of one of our business's best assets
- our existing client base.
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Read Full Customer Service Article |
Top
10 Customer Service Tips for Entrepreneurs
Robert
Gerrish Customers + Entrepreneur Article |
There's
nothing better than the good old fashioned
personal touch- answer your phone within
3 rings; give your name and be 'present'
to the caller; avoid sounding rushed or
too busy. Every customer wants to feel special;
really being listened to fosters this sense.
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Read Full Customer Service Article |
Good
Customer Service in the 21st Century
Alan
J zell - Customer Service Article |
You
serve customers, usually thought to be the
potential and current users of any organization's
output. But customers can and do come in
many variations, customers are those being
asked to accept and adopt an idea, information,
service or product. Sometimes they are called
clients; sometimes they are called patients.
:::
Read Full Customers Article |
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