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Customer Quotes from some of the leaders in investing, business, and finance. Includes quotes about Customers, dealing with difficult customers, and giving good customer service.

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In the end, the customer doesn't know, or care, if you are small or large as an organisation.. she or he only focuses on the garment hanging on the rail in the store.
Giorgio Armani - Companies - Fashion - Customers - Clothes - Products

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
Steve Ballmer - Innovation - Customers - Belief

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos - Customers - Marketing - Selling

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos - Customers - Commitment

I never get the accountants in before I start up a business. It's done on gut feeling, especially if I can see that they are taking the mickey out of the consumer.
Richard Branson - Accounting - Business


At a time when all the other builders were selling homes with basements but without carports, we would sell homes without basements and with carports. This allowed us to provide a more appealing product at a lower price. In other words, we felt we would be giving customers greater value.
Eli Broad - Real Estate - Selling - Property - Consumer - Products - Customers

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
Dale Carnegie - People - Business - Customers - Problems

We lose money on signing up the customers where there's some marketing costs associated with giving them a free month. It doesn't much matter whether you make a little bit or lose a little bit.. as you well know, because you lose a ton on every copy of The Washington Post (newspaper).
Steve Case - Money - Marketing - Customers - Profits

At Revolution Health Group we will put consumers back at the center of the system by giving them more choice, control and convenience.. while building the first comprehensive, consumer-driven health care company.
Steve Case - Customers - Companies

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Mark Cuban - Products - Customers - Competition

Our business is about technology, yes. But it's also about operations and customer relationships.

Michael Dell - Customers - Technology - Business

The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.
Michael Dell - Customers - Technology

Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.
Walt Disney - Customers - Success


Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
Peter Drucker - Branding - Customers

The aim of marketing is
to know and understand the customer so well the product or service fits him and sells itself.
Peter Drucker
- Marketing - Products - Customers - Understanding

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi - Customers - Improvement - Business - Work - Opportunities

Your most unhappy customers are your greatest source of learning.
Bill Gates - Customers - Learning

The Internet will help achieve "friction free capitalism" by putting buyer and seller in direct contact and providing more information to both about each other.
Bill Gates - Internet - Capitalism - Customers

We are always saying to ourself.. we have to innovate. We got to come up with that breakthrough. In fact, the way software works.. so long as you are using your existing software.. you don't pay us anything at all. So we're only paid for breakthroughs.
Bill Gates - Products - Technology - Customers - Innovative

I love building the products, seeing people use the products but you know along with success comes the need for a dialogue with the government.
Bill Gates - Products - Success - Customers - Government


I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.
Andrew Grove - Technology - Internet - Customers

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
Gerry Harvey - Success - Customers

It's a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it's all about numbers, numbers, numbers.
John Ilhan - Challenges - Job - Customers
- Marketing

This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.
John Ilhan - Customers - Marketing


I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.
Kathy Ireland - Customers - Knowledge - Internet - Ideas - Help

The mission statement of my company, Kathy Ireland Worldwide, is to find solutions for families, especially busy moms. I'm reaching out to busy moms because that's what I am. That's what I know, and I know this woman has been underserved.
Kathy Ireland - Customers - Knowledge - Help - Companies - Family - Busy

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

Steve Jobs - Work - Success - Customers

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

Steve Jobs - Marketing - Challenges - Customers

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important.
Magic Johnson - Business - Customers
- Important - Customer Service - Respect

Successful companies create value by providing products or services their customers value more highly than available alternatives. They do this while consuming fewer resources, leaving more resources available to satisfy other needs in society. Value creation involves making people’s lives better. It is contributing to prosperity in society.
Charles Koch - Business - Society - Successful - Products - Customers

We strive to hire and retain only those who embrace our MBM® Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment.
Charles Koch - Management - Leadership - Employee - Integrity - Customers - Respect

We provide food that customers love, day after day after day. People just want more of it.

Ray Kroc - Customers -
Success

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Ray Kroc - Money - Customers - Success - Work

Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in our dream. We were the innovators of lifestyle advertisements that tell a story and the first to create stores that encourage customers to participate in that lifestyle.
Ralph Lauren - Products - Fashion - Dreams - Retailing - Quality - Creating - Innovation - Advertising - Encouragement - Customers

For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base.
John Mackey - Stocks - Customers
- Business

I think the hardest thing about my job is the way Whole Foods Market views itself philosophically is that we are a business dedicated to meeting all the various stakeholders of the company's best interests. And by stakeholders we mean customers, team members, stockholders, community, and the environment. Sometimes what is in the best interest of one stakeholder may not be in the best interest of another stakeholder, and as the CEO, I have to balance the various interests of the different constituencies and stakeholders to create win, win, win scenarios, and that can sometimes be very difficult to do. Everybody wants something from the CEO.
John Mackey - Stocks - Customers
- Business Ethics - Management - Environmental - Challenges - Companies

I became a vegan and at the same time I realized, gosh, Whole Foods has got to create a higher standard here. I think it will ultimately be a good business decision because I think our customers expect us, want us to pave this path.
John Mackey - Customers - Business
- Business Ethics - Responsibility - Decisions

I think one of the most misunderstood things about business in America is that people are either doing things for altruistic reasons or they are greedy and selfish, just after profit. That type of dichotomy portrays a false image of business. It certainly is a false image of Whole Foods. The whole idea is to do both: The animals have to flourish, but in such a way that it'll be cheap enough for the customers to buy it.
John Mackey - Customers - Business
- Business Ethics - American - Greed - Profits

The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'.
Bernard Madoff - Wall Street -
Customers - Greed - Deals - Human Being

We intend to conduct our business in a way that not only meets but exceeds the expectations of our customers, business partners, shareholders, and creditors, as well as the communities in which we operate and society at large.
Akira Mori - Management - Business - Customers - Society - Partnership - Stocks

You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
Rupert Murdoch - Growth - Competition - Lazy - Customers

We have recognized that the world is changing. How your children are behaving, how their friends are behaving. What they consume and what they watch.
James Packer - Change - Advertising - Customers


As bank customers, we tend to believe that we can have both perfect security for our money, drawing on it whenever we want and never expecting it not to be there, while still earning a regular rate of return. In a true free market, however, there tends to be a tradeoff: you can enjoy a money warehouse or you can hope for a return on your investment. You can't usually have both. The Fed, however, by backing up this fractional-reserve system with a promise of endless bailouts and money creation, attempts to keep the illusion going.
Ron Paul - Federal Reserve - Banks - Money - Customers - Free Market - Investment - Illusion

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Ross Perot - Customers - Companies

Visy Industries' past, present and future are linked by a commitment to growth, through meeting our customers' needs and the wise use and reuse of scarce resources.
Richard Pratt - Business Growth - Customers - Commitment

If you have a good relationship with your customer, the business process flows that much more smoothly.
Richard Pratt - Customers - Rich

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
Azim Premji - Truth - Customers

Business is not financial science, it's about trading.. buying and selling. It's about creating a product or service so good that people will pay for it.

Anita Roddick - Business - Finance - Selling - Customers


Don't bring your need to the marketplace, bring your skill. If you don't feel well, tell your doctor, but not the marketplace. If you need money, go to the bank, but not the marketplace.

Jim Rohn - Marketing - Skill


Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Howard Schultz - Respect - Employee - Customers - Management - Encouragement


Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place".. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.
Howard Schultz - Customers - Respect - Products - Retailing - Marketing

In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.
Howard Schultz - Lies - Truth - Trust - Customers - Companies - Products - America

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
Howard Schultz - Earnings - Employee - Customers - Retailing


I think it's very important that whatever you're trying to make or sell, or teach has to be basically good. A bad product and you know what? You won't be here in ten years.
Martha Stewart - Selling - Products - Customers

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Kerry Stokes - Important - Customers - Business

I think the environment has become more competitive. That has made Indian industry more concerned with a) its customers, b) the quality of its products, and c) its brand image in the marketplace.
Ratan Tata - India - Competition - Industry - Customers - Quality - Products - Brand

Your earning ability today is largely dependent upon your knowledge, skill and your ability to combine that knowledge and skill in such a way that you contribute value for which customers are going to pay.

Brian Tracy - Earning - Knowledge - Skill - Customers


Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
Brian Tracy - Customers - Products


There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton - Customers - CEO - Money

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community

Sam Walton - Customers - Commitment


People ask me, how is managing in the New Economy different from managing in the Old Economy? Actually, it's a lot the same. It's about the financial discipline of the bottom line, understanding your customers, segmenting your customers by their needs, and building a world-class management team.
Meg Whitman - Ebay -
Companies - Management - Economy - Customers - Customer Service - Finance

Your needs will be met once you can find a way of projecting energy and fulfilling someone else's need.
Stuart Wilde - Earnings - Customers


Remember that you are a teacher, you are helping people, making them feel safer, taking them from fear to love, from ignorance to knowledge.
Stuart Wilde - Knowledge - Customers - Teaching
- Help - Fear - Love

Anybody who doesn’t think that Hong Kong has to depend on the PRC (China) must be the biggest idiot on earth because you are talking about getting access to a 1.3 billion people market.
Gordon Wu - Partnership - Customers - People

It helps a ton when you learn people's names and don't butcher them when trying to pronounce them.
Jerry Yang - Learning - Customers

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar - Business - Customers - Management - Opportunity


Quotations about being Good with Customers Quotations about being Good with Customers

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