Business Quotes by Subject |
Quotes from some of the leaders in investing, business,
and finance. Includes quotes about Customers, dealing with difficult customers,
and giving good customer service.|
Business Quotes> Customers Quotes
Customer Quotes A-Z by Author|
In the end, the customer doesn't know, or
care, if you are small or large as an organisation..
she or he only focuses on the garment hanging
on the rail in the store.
Armani - Companies
We can believe that we know where the world
should go. But unless we're in touch with
our customers, our model of the world can
diverge from reality. There's no substitute
for innovation, of course, but innovation
is no substitute for being in touch, either.
Ballmer - Innovation
If you do build a great experience, customers
tell each other about that. Word of mouth
is very powerful.
Bezos - Customers
We see our customers as invited guests to
a party, and we are the hosts. It's our
job every day to make every important aspect
of the customer experience a little bit
Bezos - Customers
I never get the accountants in before I
start up a business. It's done on gut feeling,
especially if I can see that they are taking
the mickey out of the consumer.
Branson - Accounting
At a time when all the other builders were
selling homes with basements but without
carports, we would sell homes without basements
and with carports. This allowed us to provide
a more appealing product at a lower price.
In other words, we felt we would be giving
customers greater value.
Broad - Real
Estate - Selling
Dealing with people is probably the biggest
problem you face, especially if you are
in business. Yes, and that is also true
if you are a housewife, architect or engineer.
Carnegie - People
We lose money on signing up the customers
where there's some marketing costs associated
with giving them a free month. It doesn't
much matter whether you make a little bit
or lose a little bit.. as you well know,
because you lose a ton on every copy of
The Washington Post (newspaper).
Case - Money
At Revolution Health Group we will put consumers
back at the center of the system by giving
them more choice, control and convenience..
while building the first comprehensive,
consumer-driven health care company.
Case - Customers
Make your product easier to buy than your
competition, or you will find your customers
buying from them, not you.
Cuban - Products
Our business is about technology, yes. But
it's also about operations and customer
Dell - Customers
The interesting thing is when we design
and architect a server, we don't design
it for Windows or Linux, we design it for
both. We don't really care, as long as we're
selling the one the customer wants.
Dell - Customers
Give the public everything you can give
them, keep the place as clean as you can
keep it, keep it friendly.
Disney - Customers
Suppliers and especially manufacturers
have market power because they have information
about a product or a service that the customer
does not and cannot have, and does not need
if he can trust the brand. This explains
the profitability of brands.
Drucker - Branding
The aim of marketing is
to know and understand the customer so well
the product or service fits him and sells
A customer is the most important visitor
on our premises, he is not dependent on
us. We are dependent on him. He is not an
interruption in our work. He is the purpose
of it. He is not an outsider in our business.
He is part of it. We are not doing him a
favor by serving him. He is doing us a favor
by giving us an opportunity to do so.
Gandhi - Customers
Your most unhappy customers are your greatest
source of learning.
Gates - Customers
The Internet will help achieve "friction
free capitalism" by putting buyer and
seller in direct contact and providing more
information to both about each other.
Gates - Internet
We are always saying to ourself.. we have
to innovate. We got to come up with that
breakthrough. In fact, the way software
works.. so long as you are using your existing
software.. you don't pay us anything at
all. So we're only paid for breakthroughs.
Gates - Products
I love building the products, seeing people
use the products but you know along with
success comes the need for a dialogue with
Gates - Products
I think Amazon is the preeminent pioneer in building a new way of doing commerce:
personalized, database-driven commerce, where the big value is not in the purchase
fulfillment, but in knowing as much about a customer base of ten or twenty million
people as a corner store used to know about a customer base of a few hundred.
In today's mass-merchandising world, that's largely gone; Amazon is trying to
use computer technology to re-establish it.
Grove - Technology
When people talk about successful retailers and those that are not so successful,
the customer determines at the end of the day who is successful and for what reason.
Harvey - Success
It's a very, very tough market. So unless you do a really good job, you buy
the right products from the manufacturers, you service the customer, they keep
coming back, they bring their friends in, it's all about numbers, numbers, numbers.
Ilhan - Challenges
- Job - Customers
This may seem simple, but you need to give customers what they want, not
what you think they want. And, if you do this, people will keep coming back.
Ilhan - Customers
I feel I'm able to serve my customer by knowing what she or he wants. One
of the ways I'm able to do this is through my website, and email: people give
me great ideas, tell me what they want, what they don't want. It's really instrumental,
and helps me stay in touch with people.
Ireland - Customers
The mission statement of my company, Kathy Ireland Worldwide, is to find
solutions for families, especially busy moms. I'm reaching out to busy moms because
that's what I am. That's what I know, and I know this woman has been underserved.
Ireland - Customers
- Help -
I think we're having fun. I think our customers really like our products.
And we're always trying to do better.
Jobs - Work
A lot of companies have chosen to downsize, and maybe that was the right
thing for them. We chose a different path. Our belief was that if we kept putting
great products in front of customers, they would continue to open their wallets.
Jobs - Marketing
With businesses, you go to the same places
because you like the service, you like the
people and they take care of you. They greet
you with a smile. That's how people want
to be treated, with respect. That's what
I tell my employees.. customer service is
Johnson - Business
Successful companies create value by providing
products or services their customers value
more highly than available alternatives.
They do this while consuming fewer resources,
leaving more resources available to satisfy
other needs in society. Value creation involves
making peoples lives better. It is
contributing to prosperity in society.
Koch - Business
We strive to hire and retain only those
who embrace our MBM® Guiding Principles,
which encompass integrity, compliance, value
creation, Principled Entrepreneurship, customer
focus, knowledge, change, humility, respect
Koch - Management
We provide food that customers love, day
after day after day. People just want more
Kroc - Customers
If you work just for money, you'll never
make it, but if you love what you're doing
and you always put the customer first, success
will be yours.
Kroc - Money
Ralph Lauren has always stood for providing
quality products, creating worlds and inviting
people to take part in our dream. We were
the innovators of lifestyle advertisements
that tell a story and the first to create
stores that encourage customers to participate
in that lifestyle.
Lauren - Products
For us, our most important stakeholder is
not our stockholders, it is our customers.
We're in business to serve the needs and
desires of our core customer base.
Mackey - Stocks
I think the hardest thing about my job is the way Whole Foods Market views
itself philosophically is that we are a business dedicated to meeting all the
various stakeholders of the company's best interests. And by stakeholders we mean
customers, team members, stockholders, community, and the environment. Sometimes
what is in the best interest of one stakeholder may not be in the best interest
of another stakeholder, and as the CEO, I have to balance the various interests
of the different constituencies and stakeholders to create win, win, win scenarios,
and that can sometimes be very difficult to do. Everybody wants something from
Mackey - Stocks
Ethics - Management
I became a vegan and at the same time I realized, gosh, Whole Foods has got
to create a higher standard here. I think it will ultimately be a good business
decision because I think our customers expect us, want us to pave this path.
Mackey - Customers
Ethics - Responsibility
I think one of the most misunderstood things about business in America is
that people are either doing things for altruistic reasons or they are greedy
and selfish, just after profit. That type of dichotomy portrays a false image
of business. It certainly is a false image of Whole Foods. The whole idea is to
do both: The animals have to flourish, but in such a way that it'll be cheap enough
for the customers to buy it.
Mackey - Customers
Ethics - American
The nature of any human being, certainly
anyone on Wall Street, is 'the better deal
you give the customer, the worse deal it
is for you'.
Madoff - Wall
Street - Customers
We intend to conduct our business in a way
that not only meets but exceeds the expectations
of our customers, business partners, shareholders,
and creditors, as well as the communities
in which we operate and society at large.
Mori - Management
You've got to look for a gap, where competitors
in a market have grown lazy and lost contact
with the readers or the viewers.
Murdoch - Growth
We have recognized that the world is changing.
How your children are behaving, how their
friends are behaving. What they consume
and what they watch.
Packer - Change
As bank customers, we tend to believe that
we can have both perfect security for our
money, drawing on it whenever we want and
never expecting it not to be there, while
still earning a regular rate of return.
In a true free market, however, there tends
to be a tradeoff: you can enjoy a money
warehouse or you can hope for a return on
your investment. You can't usually have
both. The Fed, however, by backing up this
fractional-reserve system with a promise
of endless bailouts and money creation,
attempts to keep the illusion going.
Paul - Federal
Reserve - Banks
Market - Investment
Spend a lot of time talking to customers
face to face. You'd be amazed how many companies
don't listen to their customers.
Perot - Customers
Visy Industries' past, present and future
are linked by a commitment to growth, through
meeting our customers' needs and the wise
use and reuse of scarce resources.
Pratt - Business
Growth - Customers
If you have a good relationship with your
customer, the business process flows that
much more smoothly.
Pratt - Customers
In our way of working, we attach a great
deal of importance to humility and honesty;
With respect for human values, we promise
to serve our customers with integrity.
Premji - Truth
Business is not financial science, it's
about trading.. buying and selling. It's
about creating a product or service so good
that people will pay for it.
Roddick - Business
Don't bring your need to the marketplace, bring your skill. If you don't
feel well, tell your doctor, but not the marketplace. If you need money, go to
the bank, but not the marketplace.
Rohn - Marketing
Our mission statement about treating people with respect and dignity is not
just words but a creed we live by every day. You can't expect your employees to
exceed the expectations of your customers if you don't exceed the employees' expectations
Schultz - Respect
Customers don't always know what they want. The decline in coffee-drinking
was due to the fact that most of the coffee people bought was stale and they weren't
enjoying it. Once they tasted ours and experienced what we call "the third
place".. a gathering place between home and work where they were treated
with respect.. they found we were filling a need they didn't know they had.
Schultz - Customers
In the 1960s, if you introduced a new product to America, 90% of the people
who viewed it for the first time believed in the corporate promise. Then 40 years
later if you performed the same exercise less than 10% of the public believed
it was true. The fracturing of trust is based on the fact that the consumer has
been let down.
Schultz - Lies
It's ironic that retailers and restaurants live or die on customer service,
yet their employees have some of the lowest pay and worst benefits of any industry.
That's one reason so many retail experiences are mediocre for the public.
Schultz - Earnings
I think it's very important that whatever
you're trying to make or sell, or teach
has to be basically good. A bad product
and you know what? You won't be here in
Stewart - Selling
The most important adage and the only adage
is, the customer comes first, whatever the
business, the customer comes first.
Stokes - Important
I think the environment has become more
competitive. That has made Indian industry
more concerned with a) its customers, b)
the quality of its products, and c) its
brand image in the marketplace.
Tata - India
Your earning ability today is largely dependent
upon your knowledge, skill and your ability
to combine that knowledge and skill in such
a way that you contribute value for which
customers are going to pay.
Tracy - Earning
Customers today want the very most and the very best for the very least amount
of money, and on the best terms. Only the individuals and companies that provide
absolutely excellent products and services at absolutely excellent prices will
Tracy - Customers
There is only one boss. The customer. And
he can fire everybody in the company from
the chairman on down, simply by spending
his money somewhere else.
Walton - Customers
Each Wal-Mart store should reflect the values
of its customers and support the vision
they hold for their community
Walton - Customers
People ask me, how is managing in the New
Economy different from managing in the Old
Economy? Actually, it's a lot the same.
It's about the financial discipline of the
bottom line, understanding your customers,
segmenting your customers by their needs,
and building a world-class management team.
Whitman - Ebay
Service - Finance
Your needs will be met once you can find
a way of projecting energy and fulfilling
someone else's need.
Wilde - Earnings
Remember that you are a teacher, you are helping people, making them feel
safer, taking them from fear to love, from ignorance to knowledge.
Wilde - Knowledge
- Help -
Fear - Love
Anybody who doesnt think that Hong Kong has to depend on the PRC (China)
must be the biggest idiot on earth because you are talking about getting access
to a 1.3 billion people market.
Wu - Partnership
It helps a ton when you learn people's names and don't butcher them when
trying to pronounce them.
Yang - Learning
Statistics suggest that when customers complain, business owners and managers
ought to get excited about it. The complaining customer represents a huge opportunity
for more business.
Ziglar - Business
Quotations about being Good with Customers|
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